You’re staring at a slip from a Hollywoodbets shop and wondering if that balance can land in your YesPlay wallet. The short version: it can-if the slip is actually a 1Voucher, OTT, or Blu Voucher sold at the till. If it’s a Hollywoodbets-only top-up, it won’t. South Africa’s voucher scene is a bit messy with branding, so let’s clear it up and make sure your money lands where you want it.

• TL;DR

• Yes, a Hollywood voucher works on YesPlay only when it’s a 1Voucher/OTT/Blu-style third‑party voucher sold at Hollywoodbets outlets.
• No, a ring‑fenced "Hollywoodbets top-up" meant only for Hollywoodbets will not work on YesPlay.
• Check the slip branding: look for 1Voucher, OTT, or Blu Voucher logos or wording like “redeem at 1voucher.co.za / participating partners.”
• To deposit: YesPlay → Deposit → Vouchers → choose provider (1Voucher/OTT/Blu) → enter PIN → confirm.
• If it fails: recheck provider match, PIN, and balance; then contact YesPlay support or the voucher issuer with the slip.

Quick answer and what “Hollywood voucher” actually means

People use “Hollywood voucher” to mean two different things, and that’s where confusion starts:

• A third‑party cash voucher (like 1Voucher, OTT, or Blu) that you bought at a Hollywoodbets retail outlet. These usually work on loads of sites, including YesPlay.
• A Hollywoodbets-only top-up meant solely for funding a Hollywoodbets account. Those don’t work anywhere else.

As of August 2025 in South Africa, YesPlay supports major voucher types such as 1Voucher, OTT Voucher, and Blu Voucher (source: YesPlay Help Centre; 1Voucher, OTT, and Blu Voucher official info). Many Hollywoodbets shops sell these third‑party vouchers at the counter. If your slip is one of those, you can use it on YesPlay.

How do you tell them apart? The slip gives it away. Third‑party vouchers clearly show the voucher brand (1Voucher, OTT, Blu) and generic “redeem at multiple partners” wording. Hollywoodbets-only top-ups usually reference Hollywoodbets specifically (e.g., “Use on Hollywoodbets” with steps pointing only to hollywoodbets.mobi). When in doubt, read the top and bottom lines of the slip-those instruction lines are the giveaway.

Why this happens: Retail tills often sell both. Staff might ask which one you want, but if you simply say “Hollywood voucher,” you can end up with the wrong slip. Always ask for the specific brand you’ll redeem on YesPlay: “1Voucher,” “OTT,” or “Blu Voucher.”

How to use a voucher on YesPlay (step-by-step)

Once you’re sure you’ve got a supported voucher, the deposit takes about a minute. Here’s the simple flow that works on both desktop and mobile web (screens can vary slightly):

1. Log in to your YesPlay account.
2. Tap Deposit or Wallet (look for a “+” or “Deposit” button in the header or menu).
3. Choose Vouchers as your payment method.
4. Select the exact provider that matches your slip: 1Voucher, OTT Voucher, or Blu Voucher.
5. Enter the full PIN from the voucher slip. Type carefully-no spaces.
6. Confirm the amount if asked (some flows auto-fill from voucher value).
7. Approve the deposit. You should see the balance reflect almost instantly.

Good habits that save you headaches:

• Match brand-to-brand. A 1Voucher code won’t redeem under “OTT Voucher,” and vice versa.
• Keep the slip until the funds show in your YesPlay wallet.
• Don’t post the PIN online or share it in chats, even with support agents.
• If you get an error, stop after one retry. Repeated failed attempts can lock a voucher temporarily.

About fees and limits: Retailers sometimes add a small fee at purchase; YesPlay typically doesn’t add a deposit fee on voucher top-ups, but third‑party voucher fees are baked into the purchase price. Minimum and maximum voucher values vary by brand and outlet-check your slip value before you buy. If you plan a big deposit, splitting across two vouchers can reduce risk if one slip misprints.

Withdrawals and FICA: You’ll need to pass standard South African FICA checks on YesPlay to withdraw winnings, regardless of how you deposited. Keep your account fully verified before you bet big-it avoids delays later (source: YesPlay account verification/FICA guidance).

How to tell if your voucher will work (examples and checks)

Use this quick checklist before you try to redeem:

• Brand check: Does the slip clearly show 1Voucher, OTT, or Blu Voucher?
• Instruction check: Does it mention redeeming at many partners (not just Hollywoodbets)?
• Provider match: Is the brand you have listed under YesPlay’s Voucher options?
• PIN clarity: Is the PIN legible with no missing or smudged characters?
• Value: Does the printed amount cover what you want to deposit?

Example 1: “1Voucher” bought at a Hollywoodbets shop. The cashier prints a 1Voucher slip. It shows “1Voucher” branding and general “redeem with participating partners” wording. That’s valid on YesPlay-select 1Voucher and enter the PIN.

Example 2: “Hollywoodbets Top-Up” slip. The slip references only Hollywoodbets and explains steps to load the code into a Hollywoodbets account. That will not work on YesPlay-use it on Hollywoodbets, or try to reverse at the store if their policy allows (many don’t once printed).

Example 3: “OTT Voucher” from a supermarket till. Slip shows “OTT Voucher.” On YesPlay, choose OTT Voucher, enter the PIN, deposit lands instantly.

Example 4: “Blu Voucher” from a spaza shop. Choose Blu Voucher on YesPlay and redeem. Works as long as the slip is unused and PIN is correct.

Red flags that suggest it won’t work on YesPlay:

• Slip lacks a known third‑party voucher brand and looks like internal Hollywoodbets credit.
• Instructions point to only one site (hollywoodbets.mobi) with no mention of other partners.
• The cashier says “this only works for Hollywoodbets.” Believe them-it likely won’t work elsewhere.

If you’re still unsure, the fastest sanity check is to open YesPlay → Deposit → Vouchers and see if your slip’s brand appears there today. If it does, you’re good. If not, it won’t work.

Fixing failed voucher deposits and safer alternatives

If your code won’t go through, work through this in order:

1. Confirm the brand match. Redeem 1Voucher under “1Voucher,” OTT under “OTT Voucher,” Blu under “Blu Voucher.”
2. Re-enter the PIN carefully. Avoid spaces. Double-check unclear digits (5 vs S, 0 vs O).
3. Check the slip status. Has it already been used or voided? Retailers can verify this against the serial number.
4. Check voucher balance. Some slips allow partial redemptions; ensure full value remains.
5. Wait a minute and refresh your YesPlay wallet. Sometimes there’s a tiny delay.
6. Try a different browser/device only once to rule out a session glitch.
7. Contact support with evidence. Share only the last few digits publicly; provide the full slip only in secure channels when asked by official support.

When to contact who:

• YesPlay support: If you entered a valid voucher and got a specific error code, or the voucher was accepted but balance didn’t land.
• Voucher issuer support (1Voucher/OTT/Blu): If the system says “already redeemed,” “invalid,” or “inactive,” and you suspect a misprint or a till error.
• Retailer: If the slip printed incorrectly, ink is unreadable, or the wrong product was sold. Bring your receipt and the physical slip.

Safety tips I give readers all the time:

• Buy from busy tills where clerks sell vouchers all day-it reduces mis-prints and wrong product selection.
• Before they print, say the brand name twice: “1Voucher please-1Voucher.”
• Photograph the slip immediately and store it in a secure album. Don’t bin it until funds reflect.
• If the code is visible, don’t post the slip on social media for help-someone can redeem it before you.

Safer alternatives if you can’t find the right voucher brand:

• Instant EFT via a supported gateway (often labelled “Instant EFT” or a known provider). Funds show quickly and there’s no PIN risk.
• Bank card (Visa/Mastercard) if available on your YesPlay account. Card deposits are straightforward and traceable.
• Direct EFT with proof of payment-slower, but good for larger amounts.

Checklist you can screenshot before heading to the till:

• Which voucher brand does YesPlay accept today? Check Deposit → Vouchers.
• Say the exact brand at the counter (1Voucher, OTT, or Blu Voucher).
• Confirm the slip branding before you pay.
• Check the value printed matches what you asked for.
• Keep the slip safe and legible; photograph it.

Mini‑FAQ: quick answers people ask after this

Does a Hollywoodbets-branded voucher code ever work on YesPlay?

No, not if it’s locked to Hollywoodbets. You need a third‑party voucher brand (1Voucher, OTT, Blu) that YesPlay supports.

Can I convert a Hollywoodbets-only top-up into a 1Voucher?

No. Once printed, vouchers are generally non-convertible. Some retailers may reverse a sale on the spot with the manager’s okay, but that’s the exception.

Are there limits on voucher deposits?

Yes, by voucher face value and sometimes by YesPlay’s daily/monthly deposit limits tied to your account status. Check your YesPlay wallet limits and the voucher’s denomination.

How fast are voucher deposits?

Usually instant after a successful redemption confirmation screen.

What proof do I need if something goes wrong?

Clear photos of the slip (front/back), the receipt, time of purchase, and any error message on YesPlay. Share only via official support channels.

Is there a fee?

Retailers may add a small purchase fee. YesPlay typically doesn’t charge a voucher deposit fee, but standard terms apply. Check both sides before buying.

Which sources confirm this?

YesPlay Help Centre (Vouchers section), 1Voucher official info, OTT Voucher support pages, Blu Voucher terms, and standard FICA rules for withdrawals in South Africa.

Next steps and troubleshooting by scenario

Scenario A: I have a 1Voucher bought at a Hollywoodbets shop.

• Use YesPlay → Deposit → Vouchers → 1Voucher. Enter PIN. Done.
• If it fails once, retype carefully and try again. If it still fails, contact 1Voucher support with the slip; loop in YesPlay if 1Voucher confirms the code is OK.

Scenario B: I have a slip that says “Hollywoodbets” with no third‑party brand.

• It won’t work on YesPlay. Either use it to fund a Hollywoodbets account or ask the store if a reversal is possible (rare).
• For YesPlay, buy a fresh 1Voucher/OTT/Blu instead.

Scenario C: My voucher says OTT/Blu but YesPlay doesn’t show that option today.

• Payment menus can change. If your brand isn’t listed, don’t attempt to redeem under a different brand.
• Pick Instant EFT or Card for now, or buy a listed voucher brand.

Scenario D: Code accepted but no balance shows.

• Refresh wallet and check transaction history.
• Take a timestamped screenshot of the confirmation page.
• Contact YesPlay support with the screenshot and partial PIN (don’t post publicly). They can trace it.

Scenario E: Smudged or unreadable PIN.

• Return to the retailer immediately with the slip and receipt. Many tills can verify issuance and help if the print failed.
• If the retailer can’t help, the voucher issuer’s support is your next stop.

One last thing: whatever route you take-voucher, Instant EFT, or card-make sure your YesPlay profile is verified early. It keeps withdrawals smooth and stops small issues turning into long email chains. Keep those slips safe, match the brand in the app, and you’ll be fine.